Payment & Billing
- What payment methods are accepted by TimeLife.com?
TimeLife.com accepts most major credit cards, including American Express/Optima, VISA, MasterCard and Discover Networks. You can enter your credit card information during our secure checkout process . If you would like to place your order by phone, please call our Customer Service Center at 1-800-950-7887. Our agents are available from 9 am to 9 pm ET.
- When will my credit card be charged?
Your credit card will be charged when your order ships. For in-stock products, we require a short processing time to fulfill your order (one to three business days on average). During this time you may see a pre-authorization on your card, but you won’t actually be charged until your order ships from our warehouse.
- Do I have to pay taxes on my order?
StarVista Entertainment/Time Life is required by law to collect sales tax in states where our business is registered. We are registered in California, Colorado, Georgia, Florida, Illinois, Kentucky, Pennsylvania, Tennessee, Texas, Virginia, Nevada, and Ohio.
- What is installment billing?
We offer convenient zero-interest installment billing on select products. Products that qualify for installment billing will say so on the product page. You will be able to opt-in to installment billing during the checkout process, if your order qualifies.
Different products qualify for different numbers of installments (typically four or five), so be sure to read the information carefully. Any applicable shipping, handling, and taxes will be charged with your first installment at the time your order ships. Subsequent installments are billed monthly to the original form of payment. If you would like to update your payment information or change to a different credit card, please contact our Customer Service Center.
Installment billing does not apply to Introductory Offers because of the steep discounts on those products. Qualifying orders between $600 and $800 may only be divided into two installments. Orders that exceed $800 are not eligible for the Installment Plan option regardless of individual product eligibility. The installment payment option is not available if the order amount increases your outstanding installment payments with StarVista Entertainment/Time Life to more than $800. The balance due on your order cannot exceed the credit balance available on your credit card account.
- How do I pay my outstanding balance with StarVista Entertainment/Time Life?
If you have an outstanding balance with StarVista Entertainment/Time Life, please call our Customer Service Center. Our representatives will be happy to help you clear any balance on your account with a credit card payment or give you the appropriate mailing information to send in a check or money order.
- Can I use a pre-paid card to make a purchase?
StarVista Entertainment/Time Life will accept pre-paid cards on most orders as long as they are paid for in full at the time of purchase. We do not accept pre-paid cards on orders that may require future payments, including offers with deferred billing or future series selections. Pre-paid cards cannot be used to purchase Introductory Offers, Preview Offers, or products enrolled in an Installment Plan.
Shipping & Delivery
- When will my order arrive?
StarVista Entertainment/Time Life is dedicated to processing and fulfilling your order quickly. Our current order processing time for in-stock products is typically between one and three business days. Standard delivery takes approximately two weeks via FedEx SmartPost.
- What is the cost of shipping?
Standard shipping is FREE for all orders and will be processed by FedEx SmartPost in the United States and Canada Post in Canada.
We also provide expedited shipping options during checkout for faster delivery service, which will be processed by FedEx. The costs of the upgraded shipping options are:
- FedEx Express Saver*: $12
- FedEx 2nd Day Shipping*: $14
- FedEx Next Day Shipping*: $26.50
* Where available
- The product I ordered/want to order is on backorder. When will it arrive?
New stock should arrive within thirty days (typically much sooner). Orders for backordered products are processed in the order they were received and immediately after stock arrives in our warehouse.
- The product I ordered/want to order is listed as a Presell. When will it arrive?
An expected date is displayed on the product page for when the product is expected to arrive in our warehouse and be available for shipment. This date is an estimate and may change. Orders will be shipped in the order they were received. Your credit card will not be charged until your product ships.
- Can I ship to a PO Box?
Yes, you can ship to a PO Box by way of our standard shipping method, FedEx SmartPost. FedEx Express shipping is not available when using a PO Box address, so our Express Saver, Second Day and Next Day options will not be available.
- Can StarVista Entertainment/Time Life ship my order to a foreign country?
Unfortunately not. TimeLife.com can only process service requests for and ship items to addresses in the United States and Canada. Due to copyright and licensing laws, not all products available at TimeLife.com are available for sale in other countries.
- Can I ship to multiple shipping addresses?
At this time, we are unable to ship to multiple shipping addresses. In order to do so, you will need to place a separate order for each address that you need to ship to.
- Can I track my order?
Tracking information will be sent to you via email at the time your product ships. You can also track the status of your order on the site, under Track My Order.
- I ordered a product, but now I’ve changed my mind. How do I stop the shipment?
You can cancel orders that have not processed for shipping by contacting our Customer Service Center. We cannot cancel or modify an order once it has processed for shipping. However, please know that all of our products are backed by our 30-Day Money Back Guarantee. You may return your order for any reason within 30 days for a full refund of the product price.
- What holidays might delay my shipment?
TimeLife.com is open for business 24 hours a day, every day of the year. However, our offices and fulfillment centers are closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Next day and second day orders placed on these holidays may be delayed one additional day.
Our Customer Service Center is only closed on Thanksgiving and Christmas Day.
- What does it mean if the product is listed as on “Backorder”?
Occasionally, some of our most popular items run out of stock before a new supply arrives. We are constantly re-ordering and restocking our products. New stock should arrive within thirty days (typically much sooner). Orders for backordered products are processed in the order they were received immediately after stock arrives in our warehouse.
Returns & Refunds
- What is StarVista Entertainment/Time Life’s Return Policy?
Feel free to open and try out every product you receive, without commitment. If for any reason you are not completely satisfied with a StarVista Entertainment/Time Life product, simply return it within 30 days of the original shipment date. We will gladly refund or credit the product purchase price to your original form of payment. Shipping and handling is not refundable.
- What if I want to make a return, but it is past 30 days?
StarVista Entertainment/Time Life cannot accept returns past 30 days. Please do not ship the product to us as no refund will be issued and it will not be returned to you.
- Where should I send my return?
Please send all returns to the address below. You may use the shipping method of your choice; however, we suggest that you purchase order tracking and insurance on the package for the entire value of your product. StarVista Entertainment/Time Life is not responsible for returns that become lost in the mail.
In the United States:
StarVista/Time Life Returns
1226 Aviation Blvd
Hebron, KY 41048
StarVista/Time Life Returns
100 Armstrong Avenue
Georgetown, ON L7G 5S4
- When will I get my refund?
We will issue a credit to your original form of payment as soon as we receive and process your return. The actual time it takes for you to receive that refund depends on the length of transit time for the product to arrive at our facility. If we are refunding your credit card, it is up to the discretion of the card issuing company as to when your refund will become available once we process it.
- What do I do if I received a refund, but never received my order?
In this instance, the shipping company likely returned your shipment to us without delivering the package. We apologize for the inconvenience. Please call our Customer Service Center and our agents will be happy to assist you in replacing the order and verifying your correct shipping address.
- I ordered a product from StarVista Entertainment/Time Life, but now I see that it is less expensive online. Can I get a refund?
TimeLife.com occasionally offers special sales promotions that may be different from the same products advertised elsewhere. If you see a product you purchased recently from a different StarVista Entertainment/Time Life promotion offered at a discounted rate on Timelife.com, please call our Customer Service Center or submit this form. We will gladly honor the lower price within 30 days of your original purchase. Lower price guarantee only applies to product price. Discount coupons cannot be applied retroactively.
- Can I return a selection from my Introductory Program after the 10-day trial?
Of course! Our 30-day satisfaction guarantee applies to all of our products. If we do not receive your return prior to the end of your trial period, we will still issue a full refund the purchase price and the original shipping costs if it arrives within 30 days from the original ship date.
Damaged or Missing Shipments
- What do I do if my product arrived damaged?
Please call our Customer Service Center. Our representatives would be delighted to assist you in replacing the damaged portion of your set.
- What do I do if my shipment arrived, but part of my order or set was missing?
If you ordered more than one product, they may have shipped separately. In order to track your order, please go here. If you received your entire shipment, but a component of the product is missing, please call our Customer Service Center, where our representatives can assist you in replacing the missing piece.
- What do I do if my shipment never arrived?
At StarVista Entertainment/Time Life, we do our best to get your order to you as quickly as we can. Please refer to the shipping time chart above for estimated processing and transit times. If the entire estimated length of time has elapsed, please call our Customer Service Center for assistance.
If your item(s) was backorderd when you placed your order, up to 30 days may be needed to get new products into our warehouse before we can process your order.
- What is a promotional code?
Exclusive promotions are offered occasionally through email and site promotions to thank StarVista Entertainment/Time Life customers. These discounts are only available online at timelife.com. You will have the opportunity to apply your promotional code to your order during the checkout process.
- Where do I get a promotional code?
If you enroll in our email newsletter, you will occasionally be sent promotional offers. Offers will also occasionally be offered to the public on the site.
- What do I do if my promotional code is not working?
There are several reasons a coupon may not work. Please go through this checklist of steps. If you go through the checklist and find that you are still having trouble, don’t hesitate to call our Customer Service Center. Our agents would be happy to assist you in placing your order.
- Read the coupon’s terms and conditions in the original email or promotion. Some coupons are only available if the order meets certain requirements. For example, the promotion may just be for a newly released product or for orders that are over a specified amount.
- Review the spelling of the code and make sure that all punctuation and capitalization are the same as the original source.
- Check the coupon’s expiration date. Promotional offers are often available for a limited time only and your coupon may have expired.
- Will my online payment transaction be secure?
StarVista Entertainment/Time Life guarantees that every online transaction you make will be secure. We use Secure Sockets Layer (SSL) software, the industry standard, to encrypt all of your personal information. Moreover, we have put in place all of the appropriate physical, electronic and managerial procedures needed to safeguard and help prevent unauthorized access, maintain data security and correctly use the information we collect online.
In fact, if unauthorized charges are made to your card as a result of shopping at our online store, you pay nothing. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. StarVista Entertainment/Time Life will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
- What does it mean that StarVista Entertainment/Time Life is a Better Business Bureau (BBB) Accredited Business?
The Better Business Bureau (BBB) is a public resource used to provide consumers with impartial, objective information about businesses. BBB Accredited Businesses must meet BBB’s "Standards of Trust," which are designed to set the industry standard of trustworthiness between buyers and sellers. We are proud to be an accredited member of the BBB with an "A" rating, as it reinforces to our customers the high standard of excellence we strive to maintain at StarVista Entertainment/Time Life.
Direct Holdings Global / StarVista Entertainment Branding
- What is Direct Holdings Global?
Direct Holdings Global markets and sells entertainment and lifestyle products, services, and experiences. Some of its well-known brands include Time Life, StarVista Entertainment, KitchenTek, and Lifestyle Products Group.
- I see the StarVista Entertainment logo next to the Time Life logo. What is StarVista Entertainment?
StarVista Entertainment creates and delivers timeless and authentic multimedia and live entertainment that makes it possible for you to remember, relive, and reconnect to meaningful times from the past. StarVista Entertainment brings you the same entertainment you have trusted and enjoyed from Time Life, as well as new and exciting entertainment products, services, and experiences.